FAQ

What is Made to Order?

Made to order means your garment is created specifically for you after purchase. Every piece is handmade by me from start to finish. This approach slows down the fashion cycle and reduces waste by creating only what is truly needed and wanted <3. 

What's the difference between Ready to Wear and Ready to Ship?

Ready to Wear items are only made after they are ordered. Shop the in the size, colour, and length of your choice. These are handmade to order and will ship within 10 weeks of ordering. 

Ready to Ship are pre-made items that are exactly that - ready to ship! Meaning within 48 hours of ordering your piece will go out. Great if you'd like a faster delivery time. 

What are your shipping timelines?

Ready to wear size ships  10 weeks of ordering. 
Ready to ship within 48 hours. 

What is your sizing like?

Proof pieces fit very true to size, so make sure to measure yourself before ordering. Shop Ready to Wear via my inclusive size charts. Click here to find your perfect fit. 

Are payment plans available?

Yes! You can pay in 4 via Sezzle at checkout.

 What shipping method do you use?

I ship via Canada Post, UPSP, Purolator, and DHL. All orders are sent with tracking. 

Can you customize the Ready to Wear size chart fit?

Yes! Simply select the blended size option and input your size choices. Note these are final sale. Email info@proofcanada.ca for inquiries. 

What are your Shipping and Returns policies?

All sale items are final, no exceptions. 

For garments purchased before sale:

No refunds. You can exchange any size chart item within 18 days upon receipt of the garment. Exchange for another size, colour, or store credit. Please note I do not cover return shipping. All items must be in original condition: unworn, unwashed, with all original tags in tact. Blended sizes are final sale. 

Return costs are at your expense. I recommend using a tracked service to ensure it reaches me safely. Please make sure your parcel is clearly marked as a return. Email info@proofcanada.ca to get the exchange process started.

Returns can be sent to: 
Proof c/o Jessica Firestone
106 Constance Creek Drive
Dunrobin, ON
K0A1TO